Frequently Asked Questions (FAQ)
1. Ordering & Payment
Q: How do I place an order?
A: To place an order, browse our collection, select your preferred jewelry piece, choose the size (if applicable), and add it to your cart. Once ready, proceed to checkout and follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options. You will see the available payment methods at checkout.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so modifications or cancellations are only possible within 24 hours of placing the order. Please contact our support team immediately if you need any changes.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location.
Q: How long will it take to receive my order?
A: Domestic orders typically take 3-7 business days, while international orders may take 7-21 business days. Expedited shipping options are available at checkout.
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real-time.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, in their original packaging, and accompanied by proof of purchase.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team with your order details. We will provide return instructions and issue a refund or exchange once we receive the item.
4. Jewelry Care & Materials
Q: What materials are used in your jewelry?
A: Our jewelry is crafted from high-quality materials, including 925 sterling silver, 14K and 10K gold and ethically sourced gemstones and diamonds. Each product page provides specific details about materials.
Q: How should I care for my jewelry?
A: To maintain your jewelry’s shine, avoid exposure to water, perfumes, and harsh chemicals. Store pieces in a jewelry box or pouch when not in use and clean them with a soft cloth.
5. Warranty & Repairs
Q: Do you offer a warranty on your jewelry?
A: Yes, we provide a one-year warranty on manufacturing defects. This does not cover accidental damage, normal wear and tear, or improper care.
Q: Do you offer jewelry repair services?
A: We offer repair services for items purchased from our store. Contact us with your repair request, and we will provide details on the process and costs involved.
7. Contact & Support
Q: How can I contact customer support?
A: You can reach our support team via email at info@aajujewelry.com or through our live chat on the website. Our customer service team is available Monday to Friday from 9 AM to 6 PM (EST).
Q: Do you have a physical store?
A: We operate primarily online, but we occasionally host pop-up events. Stay updated on our website and social media for upcoming events.