Refund, Return, and Exchange Policy
At Aaju Jewelry, we want you to love your purchase. If you are not satisfied with your purchase, please return it for a refund or exchange within 30 days of the date of receipt. Returned items need to be in their original condition without signs of wear, damage, or alteration.
If any order items are damaged during transit contact us immediately for assistance within 30 days. We are not responsible for lost or stolen items or products taken elsewhere for repairs, engraving or alterations of any kind. We do not offer returns or exchanges on used items. If for any reason you are not completely satisfied
Return & Exchange Guidelines
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Timeframe: You have 30 days from the date of purchase to initiate a return or exchange.
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Condition of Items: Items must be unused, unworn, and in their original condition with all tags and packaging intact.
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Exclusions: Certain items, such as final sale products, alterations or personalized items, may not be eligible for return. Please check the product description for details.
How to Request a Return or Exchange
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Submit a Request
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To initiate a return or exchange, please contact us at info@aajujewelry.com, and we will provide you with the necessary instructions.
- Free returns are available only for items that arrive damaged during shipping
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Pack Your Item
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Securely package the item(s) in the original packaging or a suitable alternative to prevent damage during transit.
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Ship It Back
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Drop off your package at any designated shipping location.
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Processing & Refunds
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Once we receive and inspect the returned item(s), we will process your refund to the original payment method. This typically takes 5-7 business days from the time we receive your return.
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If you requested an exchange, we will ship the new item as soon as we process your return.
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Need Assistance?
Our friendly customer support team is here to help! If you have any questions or need guidance through the return process, please contact us at info@aajujewelry.com
